Ministry of Commerce and Industry Announces Working Hours for "Single Window" Services

Qatar Outlets

The Ministry of Commerce and Industry has announced the official working hours for its 'Single Window' services during the holy month of Ramadan. The morning shift will run from 9:00 AM to 1:00 PM, while the evening shift will operate from 1:00 PM to 3:30 PM. This schedule aligns with the ministry's commitment to ensuring efficient service delivery and facilitating workflow in a manner that accommodates the unique nature of Ramadan.

In a statement, the ministry highlighted that it had previously introduced extended evening hours in early February, offering services from 2:00 PM to 6:00 PM, Sunday through Thursday. This initiative was designed to provide greater flexibility, allowing customers to complete transactions outside traditional working hours, thereby reducing congestion at service centers and enhancing the overall customer experience.

The ministry noted a growing demand for evening services among both individuals and businesses, reflecting positive customer feedback. Over the past week alone, the 'Single Window' service registered 850 visitors, with 150 of them utilizing the evening hours, accounting for more than 17% of the total turnout. This shift has contributed to easing peak-time pressure, which typically occurs between 2:00 PM and 12:30 PM.

The initiative is part of the ministry's broader strategy to modernize and streamline government services, aligning with Qatar National Vision 2030. By enhancing procedural efficiency and providing more flexible service options, the ministry aims to accelerate business processes, support investment projects, and create a more dynamic business environment.

The Ministry of Commerce and Industry reaffirmed its commitment to improving 'Single Window' services, reducing transaction processing times, and enhancing customer satisfaction, all of which contribute to strengthening Qatar's business landscape.

(QNA)